FAQ

FAQ

Q. How can I order at wholesale?​

A. Thanks for your interest in sharing our products with your customers. We would be glad to speak with you about adding our products to your shop.  Please contact us at support@busybean.com to request information. Once we receive your inquiry, we will contact you to find out how we can meet your needs. If you are an existing wholesale customer and need to place an order with us, please simply email us. We look forward to speaking with you.

Q: Which countries do you ship to?

A: We are currently able to ship to worldwide. If for some reason we are unable to ship to your final address, you will be fully refunded.

Q: How do I pay for the order I placed?

A: You can pay online through our secure checkout portal with a credit card or PayPal account.

Q: Where is my order?

A: Once your order has shipped, you will receive an email from us with your tracking information. If you have not received this email, your item is still processing and will be shipped out shortly. If you placed your order more than 10 business days ago, and you still have not received an email from us, please reach out to us at support@busybean.com.

Q: When will you be replenishing inventory?

A: Inventory replenishment varies for each item, but your feedback helps us to understand which products you would like so that we can prioritize those. Fill out this form to let us know which items you’d like to see.

Q: How long will it take for my order to arrive?

A: Most orders arrive within 4 weeks of fulfillment. However, in order to pass on the lowest possible prices to you, please allow up to 6 weeks for your order to arrive. If it hasn’t arrived by then, please contact us at support @busybean.com. For more information on shipping times check our shipping guide.

Q: When will my order be shipped out (fulfilled)?

A:  Once an order is received, we will fulfill it from the warehouse(s) where inventory is available. Please allow up to 7 business days for all items to be fulfilled and shipped. Fulfillment time may vary based on location due to local or international logistics restrictions. 

 

For large orders, please expect your order to arrive in more than one package. You will receive a confirmation email once the order is fulfilled.

Q: Can I cancel my order?

A: We are unable to offer refunds, exchanges or swaps of any kind - including if you ordered the wrong size. When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

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